top of page

Shipping Policy

Thank you for shopping with Hamu Namu! Every order is packed with care, and we strive to ship your items as quickly and safely as possible.

​

Processing Time

Orders are typically processed within 3–7 business days after payment is received.

During holidays, product launches, conventions, or high-volume sales, processing times may be longer. Any significant delays will be announced on our website or social media. Business days are Monday through Friday and exclude weekends and holidays.

​

Shipping Methods

Shipping options and rates are calculated at checkout based on your location and the size of your order. Once your order has shipped, you will receive a confirmation email with tracking information (when available).

​

Domestic Shipping

We currently ship throughout the United States. Estimated delivery times vary depending on the shipping service selected at checkout and are not guaranteed.

​

International Shipping

International shipping may be available to select countries. Customers are responsible for any applicable customs duties, taxes, import fees, or other charges required by their country. Delivery times for international orders vary by destination and customs processing.

​

Tracking

Most orders include tracking information. Please allow up to 48 hours after shipment for tracking updates to appear.

​

Incorrect Shipping Address

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. If an order has not yet shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee address changes or rerouting. If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

​

Lost, Delayed, or Stolen Packages

Once a package has been handed to the shipping carrier, delivery is the carrier's responsibility. If your package is delayed, please allow additional transit time before contacting us. If your package is confirmed lost in transit, please contact us and we will work with you to determine an appropriate resolution.

If tracking shows your package as delivered but you cannot locate it:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact your local post office or shipping carrier.

​

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. We will review the claim and arrange a replacement or refund when appropriate.

Include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping packaging

​

Split Shipments

If your order contains pre-order items or products that become temporarily unavailable, we may ship items separately when appropriate.

​

Pre-Orders

Products listed as pre-orders will clearly display an estimated shipping timeframe. If your order contains both pre-order and in-stock items, your order may be held until all items are ready to ship unless otherwise stated.

​

Shipping Delays

Hamu Namu is not responsible for delays caused by:

  • Weather

  • Customs processing

  • Postal service interruptions

  • Carrier delays

  • Natural disasters

  • Other events outside our reasonable control

  • ​

Contact

If you have any questions about your order or shipping, please contact Hamu Namu through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.

bottom of page